[Terms and conditions]

 

  1. Voucher will be issued with a coupon number.

    Enter the coupon number when purchasing an item.

  2. Coupon number will be shown after purchase.

  3. 10% of the purchased amount will be credited as points. (E.g., when purchasing a voucher $ 50, reserve: +5 points, $ 1,000, +100 points)

  4. Coupons can be freely transferred to others.

    *In this case, coupons are strictly not refundable or exchangeable. Please check our Exchanges and Refunds Policy.

  5. Coupon expiration date is 1 year from the date of issue.

 

LILIEF SHOPPING COUPON 800

S$800.00Price
  • 1. Contents

    1) Claim Factor : Corruption, Deterioration, Insufficient quantity, Drying, Empty contents, Sediment, Contamination, Discoloration, Foreign objects, Date expired

    2) Exchange : O

    3) Refund : O, * Please contact Customer services

    4) Processing Method : 1.Exchange : Faulty goods replace with a new one (There's no charge for delivery fee). 2.Refund : Will be credited back to your credit card within 5 to 7 working days after the merchant cancels the authorization of payment. ***If no refund back to your account, please contact credit card company.

    5) Warranty Period : Within 7 days of purchase

     

    2. Delivery

    1) Claim Factor : Misdelivered goods from merchant

    2) Exchange : O

    3) Refund : O

    4) Processing Method : 1.Exchange : Misplaced item will be replaced with correct item (There's no charge for delivery fee). 2.Refund : will be refunded.

    5) Warranty Period : Within 7 days of purchase

     

    3. Delivery

    1) Claim Factor : Put wrong delivery address

    2) Exchange : X

    3) Refund : X

    4) Processing Method : No exchange or no refund. We can amend correct address before item is dispatched. But once dispatched, you may request item to return from wrong receiver. (Please note that additional delivery costs would be caused)

    5) Warranty Period : as soon as possible

     

    4. Packing, Container

    1) Claim Factor : Defect on brush, pump, cap, tube or malfunction, poor-quality assemblies, container cracks or leaks

    2) Exchange : O

    3) Refund : X

    4) Processing Method : 1.Exchange : Faulty goods replace with a new one (There's no charge for delivery fee). 2.Refund : No refund.

    5) Warranty Period : Within 7 days of purchase

     

    5. Skin, Body side effects

    1) Claim Factor : Feel Itching, Stinging, Burning, Redness, Skin Peeling, Inflammation, Small breakouts, Rashes, Other body abnormalities

    2) Exchange : O

    3) Refund : O,

    *Compensation for medical expenses : In regard to payment of medical expenses, it shall be the purpose of treating a disease prescribed by a dermatologist. However, there must be a causal relationship between the use of cosmetics and the proof of trouble occurred at that time. In the case of the side effects caused by plastic surgery or cosmetic procedure, it's impossible to pay medical expenses.

    4) Processing Method : Please email us with following attachment - 1)Dermatologist's prescription 2)Customer full name 3)Reason for returns 4)Some photos after using products (optional)

    5) Warranty Period : Within 14 days of purchase

     

    6. Beauty Device

    1) Claim Factor : Malfunction of Compressor, Spray gun, Power button, No liquid coming out, Fluid leaks, Faulty needle, etc

    2) Exchange : O

    3) Refund : X

    4) Processing Method : 

    1. Exchange : Faulty goods replace with a new one (There's no charge for delivery fee).

    2. Refund : No refund. ***If the product has a defect on device itself, can be exchanged. However, damage or breakage of the equipment due to customer's fault (e.g. dropping) or damages caused by fires, explosions, floods or other accidents can not be exchanged or refunded.

    5) Warranty Period : 1 year of purchasing

    1) Within the warranty period : Replacement and repairs can be applied only to problems caused from product itself. Problems caused by customer negligence won't be applied.

    2) Warranty has expired : Repairs will be charged for the product itself or for problems caused by customers' negligence.

     

    7. Gift, Giveaways

    1) Claim Factor : Gift, Giveaways, Gift which is new goods (not opened), Refund or return of gift voucher or giveaways

    2) Exchange : X

    3) Refund : X

    4) Processing Method : Items are strictly not refundable or exchangeable.

    5) Warranty Period : -

     

    8. Damaged products

    1) Claim Factor : Damaged products due to customer's negligence, Decreased products values by customer's use, Having skin troubles using it with other products, Damaged after unpacking containers or package, No longer available to resell as time passed, Replica products.

    2) Exchange : X

    3) Refund : X

    4) Processing Method : Items are strictly not refundable or exchangeable.

    5) Warranty Period : -

     

    9. Unsatisfactory item

    1) Claim Factor : Unsatisfactory in item (contents, feelings, colors, flavor, effects, tastes, etc.)

    2) Exchange : O

    3) Refund : X

    4) Processing Method :

    1.Exchange : It shall be exchangeable if It must be a new product that has not been used or unpacked, so that it can be resold.(Please note that delivery fee would be caused).

    2.Refund : No refund.

    5) Warranty Period : Within 7 days of purchase

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